Shipping policy

The average shipping times are as follows:

  • United States: 5-12 business days

  • Rest Of The World: 8-15 business days

Please note that the processing time is not included here. Usually, it takes 1-4 business days until an order is processed. Exceptions apply in the holiday season.

Order Status

  • Due to the volume of orders we process, we cannot cancel an order once it's been placed — especially on launch days.

  • All orders come with shipping and tracking information! Please check your emails for updates.

  • Orders sent to remote locations in areas such as: Alaska, Hawaii, Canada, etc. are likely to arrive outside our average shipping times

  • Please allow 48 hours for tracking to be updated.

  • We advise you to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.

  • We are not responsible for delays due to customs, duties, or taxes.

  • We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.

  • Items in bundles can be shipped separately due to different shipping methods or weight.

  • If you have any questions or concerns about shipping, please feel free to contact us.

Business/Commercial Addresses

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred that may apply.