FAQs
When will my order ship?
Orders are typically processed within 1–4 business days before shipping. During holidays, product launches, or periods of high demand, processing times may be slightly longer.
How long does shipping take?
Estimated delivery times after your order has been processed:
- United States: 5–12 business days
- International: 8–15 business days
Please note that shipping times are estimates and may vary depending on your location and carrier delays.
How can I track my order?
Once your order ships, you'll receive a confirmation email with your tracking information.
Please allow up to 48 hours for tracking to become active after your shipping confirmation.
For the most accurate updates, we recommend signing up for email or SMS notifications through the tracking page.
Can I cancel or change my order?
Because we begin processing orders quickly, orders cannot be canceled, modified, or changed once they have been placed.
Please double-check your shipping address, size, color, and order details before completing checkout.
My tracking hasn't updated. What should I do?
Tracking updates can take up to 48 hours after your order ships.
If your package appears delayed after that time, we recommend contacting the shipping carrier directly using your tracking number for the most up-to-date information.
My package says delivered, but I can't find it.
If your tracking shows "Delivered" but you haven't received your package:
- Check around your property and with neighbors.
- Contact your local post office or shipping carrier.
- Check for delivery notifications or attempted delivery notices.
Unfortunately, we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
Do you ship internationally?
Yes! We ship to many countries around the world.
International customers are responsible for any customs fees, import duties, taxes, or other charges that may be required by their country's regulations.
Will everything in my order arrive together?
Not always.
If your order contains multiple items or products from different warehouses, they may arrive in separate packages at no additional cost.
Can shipping take longer than expected?
Occasionally, yes.
Weather, customs inspections, carrier delays, holidays, or remote delivery locations may extend delivery times beyond our estimates.
What is your return policy?
We want you to be happy with your purchase.
If you're not completely satisfied, please contact our support team within our return window, and we'll be happy to review your request.
Items must generally be unused, in their original condition, and returned in their original packaging unless otherwise stated.
Do you offer exchanges?
Yes.
If you received the wrong size, color, or an incorrect item, please contact us and we'll help arrange an exchange whenever possible.
My item arrived damaged or defective.
We're sorry to hear that.
Please contact us within 7 days of delivery and include photos of the item and packaging so our support team can make it right as quickly as possible.
I entered the wrong shipping address.
Please contact us immediately.
If your order has not entered processing, we'll do our best to update the address. Once an order has been processed or shipped, we're unable to make address changes.
What if my package is returned to sender?
If a package is returned due to an incorrect address, refused delivery, or failure to collect the package, we can reship it once it has been returned to us. Additional shipping charges may apply.
How can I contact customer support?
If you have any questions before or after placing your order, our support team is here to help.
Simply reach out through our Contact Us page or email us, and we'll respond as soon as possible.